My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. And this, alas is a massively simplified explanation of what is going on in the background, but it’s close enough for you to hopefully, get the way it all works. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. As I contacted Virgin activation yesterday and they advised me to wait until. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Options. Gaming Support. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Networking and WiFi. They sent me one in the post I set it up as instructed after over 24hours it was still flashing so I reset my hub as advised, then ended up with no internet at all for over 6hrs. SpeedStep 2. on 13-03-2023 22:30. Check if the new pods have been activated onto your account. I have tried it several locations as well. Connecting the pod via Ethernet. Phone. . The engineer said it was all synced up. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. Virgin Media’s WiFi pods are small extenders that plug into power outlets around your home to boost your existing network. TV. Reply. I have followed your advice but the Pod still just flashes. If there are no issues it would be best to check our WIFI pod help page here. Regards. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. How to pay my Virgin Media bill. . About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. The Power light illuminates, and the connection network light will start to flash amber. Hello. First pod installed now for 2 weeks, first week was fine connected to hub5. 168. - 5049301 - 2 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Press and hold the WPS button on the larger Wifi Booster forIt can be a little concerning when your Virgin Media Hub lights start flashing in different ways. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. I c. I have turned off hub/router. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. This could mean that you have a bad connection in your home. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Security. on 06-06-2023 21:11. We would like to show you a description here but the site won’t allow us. Link . Welcome to the Community and thank you for posting. I checked my router and it has a flashing blue light. 7. QuickStart, set up and connections. Wait until the Google WiFi flashing blue light and set it up using WiFi and check if the Google WiFi point flashing orange persists. - 5391832. SpeedOptions. Reply. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. My wi-fi pod has stopped working (flashing white). It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. in Networking and. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Excludes broadband faults and broadband network outages. It has it for about 30 minutes and then turns solid white but no devices can connect to it. App can’t find the Wifi Pod. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Step 3. TV on the go. Security matters. Suddenly this morning we have a green flashing light with no internet. Manage Your Account. 168. on 21-03-2023 06:43. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Further exclusions & legal stuff apply. Account - Mobile. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing. TiVo. •Channel Optimisation must be left on. You might be well off just doing a factory reset on the hub, press and hold the reset button for 15 seconds. Need a WIFI POD is very bad unable to cloud game in Networking and WiFi 3 hours ago; Internet keeps dropping and router shows yellow flashing light in Networking and WiFi 5 hours ago; More security and control over my network in Networking and WiFi 5 hours ago; Intermittent broadband in Networking and WiFi 7 hours agoThe info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I'm going to send you a private message, so we can look into this further. 5. If the light doesn’t come on at all, or starts blinking rapidly, try the troubleshooting steps. I recently moved to a new address and was sent a wifi pod to cover the extra area so total of 2 Wifi Pods. it now appears to be fixed as the pods reconnected to the hub this afternoon. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. called customer svc who are sending a pod. Options. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. Networking and WiFi. I have moved it and restarted it and rebooted the router to no avail. Home Phone. Restart your hub and device. Step 2. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. I have tried the WiFi troubleshooting and still nothing. But if I move it anywhere else the light just keeps flashing and can. They experience lag, videos don't load despite being connected. WiFi Pod has started to disconnect. 04880825), trading as Virgin Pure is an Appointed Representative of Culligan Water Limited (No. I did have a billing issue, but that has been solved. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. We would like to show you a description here but the site won’t allow us. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. You might even have two lights labeled “2. Internet Light. TV. If that doesn’t do the job, we’ll send you up to a total of 3. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. You should be aware of the following requirements for the pods to work with the - 5137334. I installed VM connect and at first it showed some pod's with "?". Speed. Options. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. on 04-06-2023 14:48. If any of the above are incorrect then it may stop the pod from connecting to the hub. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify zero! Enter 192. Call the equipment activation number on - 0800 953 9500 (follow options) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number. Same problem, Virgin trial in the WF4 area. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. on 30-09-2022 16:24. Adding an Extra Booster. I work from home and like many, rely a lot on a. Stream from Virgin Media. 4 and 5GHz. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. I have tried a pinhole reset twice now but the light remains orange. Joining in. Hi coolmd Thanks for providing an update on this. Turn on Bluetooth on your phone and wait until Deco’s LED light pulses blue. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. TV. - 5049301Flashing Green: Starting up. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. All 3 of mine went offline today and won't reconnect. I c. It may take a minute for the xFi Pod to connect. We would like to show you a description here but the site won’t allow us. However it’s still starts with green light then goes to to constant blue. The information below shows current status of this Hub 5. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. Manage Your Account. Re: Virgin Pod never Connects. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. on 28-09-2022 16:29. Account - Mobile. Press and hold the WPS button on the larger Wifi Booster for A rapid flashing blue light indicates an unsuccessful WPS connection attempt, prompting users to retry. In other words, the pods do not seem to allow Ethernet Backhaul. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Find your router’s power button and press it to do this. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Pod not connecting. Subscribe to RSS Feed; Mark Topic as New;. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. I can see it in the virgin media connect app, but no devices are connected to it. The Virgin connect app just says no pod detected. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Users should wait for at least 5 minutes for the boot-up process to complete. The Pod lights keep flashing white, blue etc. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. 1 ACCEPTED SOLUTION. We’ve moved it to various positions and rebooted the hub several times. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. called customer svc who are sending a pod. Check for a small light on the front of the xFi Pod when first plugged in. Virgin TV 360. . Plug the router's power cable back into the outlet. on 30-03-2023 22:00. 1 and on the login screen, you click "Check router status". 4 GHz and 5 GHz). Virgin Media. Setting up Spectrum WiFi Pods is easy. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. Browse. Thanks for taking the time to contact us via the Community. We have spoken to virgin and we were told they would send us one new pod. After the router has restarted, see if the problem with the flashing green light is still present. It is important to note that each type of Hub has light codes that show the status of various internet services. Re: WiFi Pod flashing light. TV on the go. Checking the Indicator Lights. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. We would like to show you a description here but the site won’t allow us. TV on the go. Hi, I'm having issues with my wifi. The light just kept flashing for over a day so I rung Virgin. Thanks for taking the time to contact us via the Community. 6 You can now unplug the larger . Virgin Media Router Arrows Flashing Green; Virgin Media Green. Then, go to advanced>wireless>security, rename the 2. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. Select Apply changes. Note: Get tips on placing your WiFi pods to get the best coverage possible. The service status in our area shows no issues. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. It’s both annoying and frustrating. Please pop back to us at your earliest convenience and we'll do our very best to help. Solid color until processor takes over to PULSE. Ensure Whole Home Wi-Fi is set to ON and select Save . TV. As I write 2. How WiFi Pods Work. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. . We had no problem whatsoever until a few days ago. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. Switched On. on 28-05-2023 14:37. However it’s still starts with green light then goes to to constant blue light flashing. The ethernet connected devices still dont show though, although. Solid Red – Internet connectivity issue. TiVo. Speed. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Still no message in box from you. A slow flashing blue light for 2 minutes indicates that the Hub is ready for a WPS connection. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Account - Mobile. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Smart wifi pods. WPS/Virgin Media button on your Hub until the lights start blinking. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Pods without a light is working and the blinking pod has a fault you would need to ring to send out a replacement. Add the additional booster. Select Manage my Wi-Fi from the firmware home screen. Scroll down to Wi-Fi Network. I’ve switched them off, done troubleshooting but still nothing. Select Apply changes. I am a Customer Expert volunteering my time to help other customers here in the Forums. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Tap or click HomePod, then tap or click the Settings button . Both have had the wifi light continuously. Yes, each pod is. Options. Virgin Mobile. Virgin Media; My Virgin Media; Shop;. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Browse Virgin Media Virgin Media Community. Any help is wecome. Plug the modem back in and wait until the modem has finished powering on. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Set up a guest network. I’ve logged out and deleted the connect app, restarted my. Identify each Pod and label it with its location. Community; Volt. 168. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. Phone. TiVo. I’ve restarted router and tried to add that pod again in the Connect app but it says - 5350137. So second hand ones don’t work I’m afraid. This’ll only take a few minutes, depending on how many WiFi Pods are connected. on 25-01-2023 19:09. TV on the go. Stay safe online. Virgin. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. Last week they just started flashing, sometimes white sometimes green. Do not split the SSID – If the SSID is split then the. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. When he installed it he said the red light (that’s now flashing red) must be green. The drop in connection continued into last night. Claim up to three (if needed) with our WiFi guarantee. 4 & 5 GHz network ssid's. It's. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Power off your modem and remove the backup battery if it has one. I’ve got a Hub 3 that was replaced yesterday. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Won't connect. We’re so confident in this technology that we’ve launched. Rebooting your modem. My Virgin Media App. It is currently blinking white. Then it started. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. They are free if you are on the Gig1. Virgin TV 360. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. I have a hub 5. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Wait at least 2 minutes for your Pods' LEDs to stop blinking. 1 in the address bar. Just received a WiFi pod. The pulsing should stop once it’s fully connected. Rebooting and restarting the router. 2. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. Networking and WiFi. Virgin media pod is an intelligent #wifi extender. Email. on 19-09-2023 03:59. If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Connect the power cable to the back of your pod. Any attempt to reset or hard reset it have failed and. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Phone. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. This will display the My Devices page. Very Insightful Person. in Networking and WiFi Thursday; Red light hub 3 in Networking and WiFi Thursday; Hub5 will not connect to my pod. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot. Probably been asked many times by people but here we go. You have two out of three requirements missing. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. The Passphrases of the SSIDs must match. During Pod Naming (Pod being renamed only) BLINK (Double) I have followed your advice but the Pod still just flashes. 0 Kudos Reply. . 79K; 590; 1. Manage Your Account. Any attempt to reset or hard reset it have failed and. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Pod 2 - mainfloor - wifi. Plug the router's power cable back into the outlet. Enter your admin name and password. Thank you. Since the big outage in my area last week our WiFi pod hasn't been connected to the hub. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. SpeedIf you are setting up 360 WiFi for the first time, you’ll connect the first pod to your modem or SmartNID with an Ethernet cable. If no light turns on when the Pod is first plugged in, please contact us to. Networking and WiFi. We would like to show you a description here but the site won’t allow us. The pods only work under certain conditions. The Passphrases of the SSIDs must match. Troubleshooting Steps. A competing local WiFi system will cause significant interference to the router and pods, reducing performance. Its now been 9 hours. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle.